Privacy Policy

Introduction

Welcome to https://lone-tree-alcohol-abuse-therapy.denvermentalhealthcare.com (hereinafter referred to as “Lone Tree Alcohol Abuse Therapy,” “we,” or “our”). We are committed to maintaining the privacy and security of your personal information. This Privacy Policy explains our practices regarding data collection, usage, and protection for users accessing our website, utilizing our services, or interacting with us through various channels.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://lone-tree-alcohol-abuse-therapy.denvermentalhealthcare.com.
Mobile applications and software developed by us for user interaction.
Online services and resources offered through our platform.
Interactions between users and our support team via email, phone, or text messages.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These external entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

Your interactions with us may involve various data processing activities, including:

Account Creation: When you sign up for an account, we collect your name, contact details, and unique identifiers.
Service Usage: We track your interaction with our services, including the features you use and your preferences.
Payment Processing: Financial information is collected securely for transactions, including payment method details and billing addresses.
Communication: We may communicate with you via email, phone, or SMS for transactional purposes, customer support, or promotional activities (with your consent).

Personal Data Collection

We gather different types of personal data to enhance your user experience and deliver personalized services:

Account Information: This includes your name, username, email address, and password hash.
Payment Details: Credit/debit card numbers, expiration dates, and security codes are encrypted for secure processing.
Financial Records: We may store financial transaction data, including payment history and banking information (if directly provided by you).
Purchase Data: Details of products or services purchased from us, such as order dates, quantities, and prices.
Mobile Device IDs: Unique identifiers from your mobile device for push notifications and analytics.
Location Data: Information about your geographical location when you use our mobile applications.
Feedback and Reviews: Your comments, reviews, and suggestions to improve our services.
Social Media Profiles: If you choose to log in via social media accounts, we may access certain personal information from those platforms (with your consent).
Product Preferences: Data on the products or content you view, search for, or interact with on our site.

We collect this data through various methods: user input forms, browsing behavior, analytics tools, and third-party data providers.

Cookies

We use cookies to enhance your online experience and gather analytics:

Strictly Necessary Cookies: These ensure the basic functionality of our website, such as session management.
Preference Cookies: Used to remember user preferences for a personalized experience.
Analytics Cookies: Track website usage statistics, helping us improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We adhere to data retention policies that are in compliance with applicable laws and regulations:

Account Information: Retained for the duration of your account’s active status and a reasonable period after its closure.
Payment Data: Securely stored for transaction history and fraud prevention, in accordance with payment processor guidelines.
Analytics Records: Aggregated data may be retained indefinitely for analytical purposes.
Legal Requirements: We may keep certain data to comply with legal obligations or enforce our terms of service.

Upon request, we will assist you in accessing, rectifying, or deleting your personal data, subject to applicable laws.

Security Measures

We have implemented robust security practices to protect your personal data:

Data Encryption: All sensitive data is transmitted and stored securely using industry-standard encryption protocols.
Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
Access Controls: Strict access controls are in place to ensure that only authorized personnel can access personal data.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us immediately, and we will take prompt action to rectify it.

Your Rights

Depending on your jurisdiction, you may have various rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure/Deletion: Demand the deletion of your data, subject to legal exceptions.
Restriction: Limit the use of your data under certain circumstances.
Data Portability: Receive your personal data in a structured format for transfer to another controller.
Objection: Object to the processing of your data based on legitimate interests or consent withdrawal.
Non-Discrimination: Be free from discrimination when exercising your data rights.
Approvals/Complaints: File appeals or complaints with relevant supervisory authorities.

To exercise these rights, please contact our Data Privacy Team via the provided email address.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page, and we encourage you to review it periodically for changes.

Contact Information

For any inquiries, data-related requests, or privacy concerns:

Email: contact@lone-tree-alcohol-abuse-therapy.denvermentalhealthcare.com

Mailing Address: Lone Tree Alcohol Abuse Therapy, Privacy Policy Inquiries, [Your Address]

We value your trust in our company, and we are committed to protecting your privacy throughout your interaction with us.